# Data Retention

As a default settings, any user information (where available) and conversation captured by a chatbot within any of the available channels, is being persisted on MyLINK Connect storage.

MyLINK Connect storage is provided by a secure cloud infrastructure based in EU.

The lifetime of the persistent storage is limited by the type of the account subscription and it ranges between 1 to 9 months.

Additionally, each and every conversation is built around a number of different information that are kept by MyLINK Connect according to the following table:

| Item                                                                                                                       | Retention                                                                                                                                                                                                                                                                 |
| -------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Contacts                                                                                                                   | Forever. Contacts are deleted manually.                                                                                                                                                                                                                                   |
| Contact Variables                                                                                                          | Forever. Contact Variables are deleted manually.                                                                                                                                                                                                                          |
| Chats                                                                                                                      | Depending on your Account license retention (30 days by default).                                                                                                                                                                                                         |
| Media Files from Chat                                                                                                      | Depending on your Account license retention (30 days by default).                                                                                                                                                                                                         |
| Bot Statistics                                                                                                             | Depending on your Account license retention (30 days by default).                                                                                                                                                                                                         |
| Reports                                                                                                                    | 15 days                                                                                                                                                                                                                                                                   |
| [Execution Diagram Info](https://docs.mylinkconnect.com/actions-and-operations/execution/execution-diagram)                | 10 days or 256 entries                                                                                                                                                                                                                                                    |
| [NLP Log Entries](https://docs.mylinkconnect.com/artificial-intelligence/nlp/testing-and-verifying/using-the-nlp-log-view) | 15 days or 1,000 entries                                                                                                                                                                                                                                                  |
| Broadcast Logs                                                                                                             | 15 days or 1,000 entries                                                                                                                                                                                                                                                  |
| Bot Runtime Logs                                                                                                           | 15 days or 1,000 entries                                                                                                                                                                                                                                                  |
| Automatic Backups                                                                                                          | <p>Last 5 <a href="../../basic-concepts/chatbot-details/backup-and-restore#automatic-backup">Publishing Backups</a> are kept forever</p><p>15 days for <a href="../../basic-concepts/chatbot-details/backup-and-restore#automatic-backup">deletion based backups</a>.</p> |

Data is removed from the platform on a daily basis.&#x20;