Teams
Last updated
Last updated
The Team section is an incredibly powerful feature of MyLINK Connect that puts you in charge of who and how any additional user may access your chatbot design or features.
Using the Team section you can invite new user to work on your chatbot. Multiple users can simultaneously work on different areas of your chatbot like conversations and AI. A user may work on testing the AI NLP section while multiple team members may access the conversation section giving support to directly controlled users.
While multiple users can access and work on different sections of your chatbot only one user can work on chatbot design at any given time. Multiple team members simultaneously working on the very same chatbot at the very same time may lead to unwanted loss of data.
Chatbots that are shared to you are not seen together with your account chatbots. You will be able to switch to different workspaces depending on the different number of accounts sharing chatbots with you. The number of team members that your account can invite on each chatbot depends on your current account active plan and can be changed by either subscribe to a paid plan or by adding an additional team oriented package.
License Agents count refers to the number of agents that each bot can have. If your license grants you 3 agents it means 3 agents for each bot. If you have 3 bots, the total number of agents you can have is 9, 3 on each bot.
On each bot agents can be different or be always the same 3 agents repeated or a mix of the two scenarios.
To add a new team member simply specify the member email and press confirm. The team member will be automatically created and an invitation e-mail will be sent. The team member will not be active until the invitation letter is accepted or the member logs in to a valid MyLINK Connect account.
As the invited member accepts your invitation he/she will be able to fully access your chatbots conversations, design, AI, reports and publishing capabilities.
If available for your subscription plan, team members creation and management can also be customized directly using Global Platform API interface.
MyLINK Connect automatically updates users login and logout to maintain, for every live chatbot, a full list of online operators.
The following article from the official Xenioo blog details additional use cases for the Teams section.
