Dialogflow Detection Action

This action will parse any user text through Dialogflow engine. The conversation will not hold as a direct input. This action will trigger whenever the user text matches the configured intent.

Settings

The action uses the following settings:

Setting

Description

API Version

Choose either V1 or V2, depending on the version of your Dialogflow Agent.

API Access Token

The API Token required to integrate your Version 1 Dialogflow Agent or the full Google Auth Json authorization file contents.

Project Id

The Dialogflow Project Id

Language

The language of your agent. Make sure to select the same language you've configured on your agent.

Intent Name

The full name of the intent that will trigger this action. Use an asterisk (*) to trigger on any intent

Detection Confidence

The minimum confidence required to trigger this action

Display intent reply in chat

If enabled, MyLINK Connect will display a message bubble witht the text you've specified as possible intent reply on Dialogflow.

Remarks

When used inside an interaction or behavior, this action is not blocking. The conversation is not halted and the user can continue freely. If you want to stop the user until the question requirements have been met, you can use the Dialogflow Input action.

Use * (asterisk) in the Intent Name field to catch any DialogFlow intent instead of a specific one.

This action is optimized to use Dialogflow only once per user input. Even using multiple Dialogflow Detection actions will result in a single Dialogflow API Call. Every Dialogflow API call will count as an additional chatbot message.

The Language field is fully parsed to be dynamic so you can set your Dialogflow language dynamically at runtime.

Any integration issue that Connect encounters during Dialogflow calls can be found inside each conversation Execution Diagram or inside the chatbot preview Execution Diagram.

Trigger

On Intent Detected. This action will trigger any child operation as soon as the user input is matching the selected intent with at least the specified confidence.

Variables

This action produces the following variables after being triggered:

Variable

Description

df_detected_action

The action detected during last input

df_detected_intent

The intent detected during last input

df_reply

The intent reply received by Dialogflow

Every entity specified in the detected expression will be translated to a runtime variable named after the entity name.

Availability

Channel specific availability follows the table below:

Channel

Availability

Facebook

Fully Available.

WhatsApp

Fully Available.

Telegram

Fully Available.

Web

Fully Available.

Alexa

Not Available. Out of AI Detection is not supported inside skills.

Google Assistant

Fully Available.

Slack

Fully Available.

API

Fully Available.

This action can be used only at Bot Global level or Behavior level.

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