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On this page
  • Create Audience
  • Name
  • Only users that match
  • Conditions
  • Conversation Quick Filters
  1. Broadcasts

Audiences

PreviousDistribution ListsNextDistribution Logs

Last updated 1 year ago

Audiences are basically groups of dynamically filtered users. By using audiences you can for a broadcast or show only in the .

Audiences can be created inside the global audiences view under the broadcast section or when filtering conversations. Updates done from one side are reflected on the other. Audiences can be evaluated in near real-time while you build them by just clicking on the refresh button you can see on the bottom right of the Create Audience dialog.

Create Audience

Name

This is the name of the audience. It can be anything you like.

Only users that match

Conditions

Using this grid you can add multiple conditions that will be matched against each user conversation variables or tag based on the previous logical option. The following fields are available:

Field

Description

Tag

Variable

First Contact

The time elapsed since the first contact with the user

Last Contact

The time elapsed since the last contact with the user

First Contact and Last Contact are related to user action. These values are update when the target user interacts with the bot. If the bot sends a message to the user but the user never interacts with the bot, the First and Last Contact will be set to Never.

Conversation Quick Filters

Using this dropdown you can choose if the current audience conditions are to be checked using AND (all conditions must be met) or OR (any condition can be met). More complex relations can also .

Any assigned to the conversation

Any available to your chatbot.

If you enable the "Add to conversation quick filter" toggle, the audience will be also displayed in the custom quick filter menu you can access in .

the contacts list
be achieved
tag
conversation variable
specific conversations
Conversation section
target specific users