This action will deliver a Message Template to the user. Message templates are created by your WhatsApp Business selected provider.
The action uses the following settings:
Setting | Description | |
Element Namespace | The namespace of the template. This is usually your Facebook Business Id. | ✅ |
Element Name | The name of the element you've chosen for your template | ✅ |
Time To Live | The TTL value for your template | ✅ |
Language | The language of the template message | ⛔ |
Parameters | The parameters that need to be supplied to your template | ✅ |
The Highly Structured Message action will deliver a WhatsApp Business template in full accordance to Facebook API. Please also refer to Facebook documents for specific information on the required fields.
This action is not blocking. The flow will continue and restart from the relevant interaction if the user writes something instead of interacting with the template buttons.
This action has no triggers.
Depending on the type of template, different variables might be generated upon user interaction with the content.
| Variable | Template Type | Description |
|---|---|---|
wa_flow_data | Flow | Contains the full JSON representation of all the information sent back by the WhatsApp flow. |
wa_catalog_data | Catalog | Contains the full JSON representation of the user check out order. |
ordered_products_count | Catalog | The number of products the user confirmed in his basket at checkout |
<INDEX>_product_retailer_id | Catalog | The retailer id of the product at <INDEX> |
<INDEX>_quantity | Catalog | The amount of products selected at <INDEX> |
<INDEX>_item_price | Catalog | The unit price of the product selected at <INDEX> |
<INDEX>_currency | Catalog | The currency of the price for the product at <INDEX> |
Flow template fields will also be parsed automatically and added to the bot conversation variables. The fields name can vary, depending on the fields of the flow.
Channel specific availability follows the table below:
Channel | Availability |
Not Applicable | |
Fully Available | |
Telegram | Not Applicable |
Web | Not Applicable |
Alexa | Not Applicable |
Google Assistant | Not Applicable |
Slack | Not Applicable |
API | Not Applicable |
This action can be used only inside interactions and not as child of other actions.
