Distribution Lists

Distribution lists can be used to quickly send a broadcast or a whole campaign to multiple contacts.

Contacts are supplied to the distribution list not by specifying an audience but by supplying a contacts import file. The contacts contained in the file, either new or existing, will be targeted by the selected broadcast or campaign.

Distribution Lists are available as an additional package and are not enabled by default. If you wish to activate your chatbot Distribution Lists capabilities make sure to add the Distribution Lists package to your account.

Settings

Each distribution list has the following settings

Name

Its the general name of the distribution list. This value can be freely set.

Target Flow

Either a Broadcast or a Campaign can be selected as a target flow. If a Campaign is selected, the distribution list execution will be triggering the completed Campaign flow. Distribution Lists activation does not follow trigger or time rules: any broadcast or campaign can be selected, regardless of the activation type.

Delivery execution still takes specific Audience into consideration. If the users specified in your import file do not fall into the broadcast or campaign specified audience, no message will be sent.

Distribution List File

The file supplied must follow the standard Connect contacts imports format. If any issue arises during import or during delivery, a message will be displayed in the Distribution Lists view.

The file can contain data referring to both existing and new users, depending on the id and unique information contained.

Automatically fix international phone numbers

The contact phone numbers will be automatically fixed during the distribution list file parsing as follows:

1. If the number starts with a + its left as it is

2. If the number starts with 2 zero (00), they are replaced by a +

3. If the number doesn’t start with a double zero and doesn’t start with a + but starts with an international number code, a + is added.

Examples (after → before):

• [phone] → [phone]

• 00393939101 → [phone]

• 393939101 → [phone]

Execution Recap Email

When all of the contacts contained in the supplied file have been parsed and contacts, MyLINK Connect will automatically send a recap email to the specified address. The email is by default filled with the active account email but can be changed at will or left empty if not recap report is required.

Schedule

Distribution list can be delivered in different ways.

As Soon As Possible

As the name implies, distribution lists scheduled like this are processed as soon as the distribution list is saved. All entries found in the uploaded file are analyzed and used as broadcast targets. Once confirmed, this type of distribution list cannot be deleted or modified.

At Specific Date And Time

This schedule will allow you to set a specific date and time for the execution of the distribution list. The list will remain idle and be executed at the configured time. While idle, this list can be updated or deleted.