Assign Conversation
Last updated
Last updated
This action allows the user to redirect the control of the conversation to an agent.
Variable
Description
chat_state
It is equal to 'operator_requested' if the selected mode is 'Request Agent'
Channel
Availability
Fully Available.
Fully Available.
Telegram
Fully Available.
Web
Fully Available.
Alexa
Fully Available.
Google Assistant
Fully Available.
Slack
Fully Available.
API
Fully Available.
This action can be used only inside interactions and not as child of other actions.