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  1. Actions And Operations
  2. Flow

Assign Conversation

PreviousGo To ActionNextInclude Interaction Action

Last updated 10 days ago

This action allows the user to redirect the control of the conversation to an agent.

Variable

Description

chat_state

It is equal to 'operator_requested' if the selected mode is 'Request Agent'

Channel

Availability

Facebook

Fully Available.

WhatsApp

Fully Available.

Telegram

Fully Available.

Web

Fully Available.

Alexa

Fully Available.

Google Assistant

Fully Available.

Slack

Fully Available.

API

Fully Available.

This action can be used only inside interactions and not as child of other actions.