Team Message Templates

Team Message Templates are chat messages you can create for each and every chatbot in your account once you enable the Pro Team package.

Message Templates are useful precompiled messages you can assign to your operators (to all of them or just to a selected few). Your operators will then be able to use them to quickly reply to your customers during support. A shared messages pool helps unifying your business communication by making sure that all of your operators use the same wording on specific topics.

All the message templates you create are visible in the lower commands section of the conversation area. Your operators will be able to see only the messages that are assigned to them.

Template messages are dynamic: the can contain variables based on the current contact flow.

Enabling the "Visible to shared conversations" flag will automatically make the message template visible to every shared take-over conversation url.