Conversation Translation

The Conversation Translation feature effortlessly translates live MyLinkConnect chats into your preferred language, enabling smooth communication between operators and users, regardless of language barriers.

License and Token Requirements

To use this feaature:

• A specific license is required.

• Ensure your account has enough translation tokens available.

Enabling Automatic Translation

To configure automatic translation for your operator profile, follow these steps:

1. Open the app settings (refer to the settings page for details).

2. Select your preferred conversation operator language. This is the language into which all messages will be translated.

3. Enable the "Automatic Translation" toggle.

4. Click "Save" to apply your changes.

Supported Languages

The following languages are currently supported by the AI translation system:

Languages
Arabic	Bulgarian	Chinese
Dutch	English	French
German	Greek	Hindi
Italian	Japanese	Korean
Macedonian	Norwegian	Polish
Portuguese	Russian	Spanish
Swedish	Turkish

For additional language support not listed, please reach out to your sales representative.

Using Translation in Live Conversations

To enable translation in live conversations, follow these steps:

1. Set Up Translation: Activate the translation feature in your Profile Settings.

2. Initiate Translation:

   • Go to the My Conversations section.

   • Open a conversation detail to start the translation process.

3. Language Detection: Xenioo will automatically identify the user's language.

4. Translation Process:

   • The system will begin translating the entire conversation into your chosen Operator Language.

   • A notification will inform you when translation is in progress.

5. Completion:

   • Once finished, both the Operator and User Languages will be displayed.

   • All messages will appear in your selected language.

To conserve tokens, translation is disabled when the operator and end-user share the same language. It automatically reactivates if the language is changed through the Profile or Translation Menus.

Managing Translation Settings (Per Conversation)

You can manage translation settings for each conversation individually using the Translation Menu.

Steps to Manually Manage Translation Settings

1. Open the conversation options menu (usually an icon or button within the conversation details).

2. Select User Language to access the language selection dialog.

Language Selection Options

• Change Detected Language: Manually adjust the detected language for the current conversation.

• Disable Translation: Turn off translation for the present conversation.

• Block Language Translation: Prevent translations for a specific user language across all conversations within the bot.