Send Message

Starting a New Conversation

To initiate a direct conversation with a bot or send a broadcast:

1. Click the + icon in the top-right corner of the My Conversation page.

2. A new window will open. Select an available bot assigned to your account.

3. Choose the destination:

   • Any online channel linked to that bot.

   • Any configured On-Demand broadcasts for the bot.

Crafting Your Message

When crafting the Message Text for a conversation or broadcast, follow the formatting and content guidelines used for the Broadcast Widget.

Selecting a Recipient from Contacts

To specify a recipient, you can either manually enter their details or choose from your contact list:

1. Select a bot from the available list.

2. Locate the desired contact.

3. Click on the contact's name to view details.

4. Choose the phone or ID to send the broadcast to, or click the detail button to select a different contact not displayed.

To manage and add new entries, please visit the My Contacts section.

Sending Your Message

After setting up your message and choosing the recipient, click the Send Message button. Xenioo will promptly schedule and send the broadcast.

Assign the conversation to your user to ensure it appears in the My Conversations section.