My Contacts

Choose the bot you want to operate to view and manage its specific set of contacts.

Viewing Available Bots

This page displays all the bots associated with you, including:

• Bots Owned by Your Account

• Bots Where You Are an Invited Operator

Action: Select a bot from the list to proceed. You will be directed to a page with all active contacts for that bot.

Contact Overview and Quick Actions

Upon selecting a contact, an expanded view will display a brief overview and provide options for immediate actions.

Element	Description	Action/Navigation
Contact Details	Shows basic contact information.
Communication Channels	Displays the first three available communication channels (e.g., SMS, WhatsApp, Email).	Clicking a channel icon takes you to the Broadcast Widget page with the contact's details already filled in.
Details Icon	A dedicated icon (often a small 'i' or magnifying glass).	Click this icon to go to the detailed Contact page.

Contact Detail Page

Access the Contact Detail page for a comprehensive view of customer information and conversation history.

Select a communication channel, like a phone number or email address, and you'll be taken to the Broadcast Widget page. There, the contact's details are pre-filled, ready for messaging.

When you click the communication channel on the detail page, it redirects you to the broadcast widget page with contact information pre-filled.